Limited Lifetime Workmanship Warranty

Our Commitment

Blue Haven Windows stands behind the quality of its installation work. When replacement windows are installed by Blue Haven Windows, we warrant that the covered installation work will be performed in a professional and workmanlike manner consistent with the written installation contract, applicable manufacturer instructions, and generally accepted trade standards in effect at the time of installation.

This page summarizes the protection available to qualifying customers. Coverage is subject to all terms, limitations, exclusions, claim requirements, and manufacturer warranty provisions stated below and in the customer’s written contract.

The Four Parts of Our Warranty Commitment

1. Limited Lifetime Installation Workmanship Warranty

Subject to the complete terms below, Blue Haven Windows warrants covered installation workmanship against defects caused solely and directly by Blue Haven Windows’ installation work.

For purposes of this warranty, “Limited Lifetime” means the period during which the original contracting homeowner continuously owns and occupies the residence where the covered windows were originally installed.

This warranty:

• Begins on the date Blue Haven Windows substantially completes the covered installation.
• Applies only to the original contracting homeowner.
• Applies only at the original installation address.
• Is not transferable unless Blue Haven Windows expressly agrees otherwise in a separate signed writing.
• Ends when the original customer sells, transfers, rents out, vacates, or no longer owns or occupies the property.
• Covers only installation defects that Blue Haven Windows determines are attributable to its own covered workmanship.
• Does not extend, restart, or renew following a repair or replacement.

2. Workmanship Guarantee

If Blue Haven Windows verifies that a covered condition was directly caused by defective installation workmanship, Blue Haven Windows will, at its option:

• Correct or reperform the affected installation work;
• Repair the affected covered installation component; or
• Replace the affected installation material with a reasonably comparable material when repair is not commercially practical.

Blue Haven Windows is responsible only for the portion of the work proven to be defective and covered under this limited warranty.

3. Labor Guarantee

Approved labor reasonably necessary for Blue Haven Windows to correct a verified, covered installation-workmanship defect is included at no additional charge.

The Labor Guarantee does not include labor associated with:

• Manufacturer product defects;
• Manufacturer warranty claims, except when the applicable written manufacturer warranty expressly pays or reimburses such labor;
• Routine maintenance or adjustment;
• Conditions excluded below;
• Work performed by another contractor;
• Removal or reinstallation of blinds, shutters, window treatments, alarms, sensors, wiring, security devices, furniture, landscaping, siding, masonry, stucco, interior finishes, or other property not included in Blue Haven Windows’ original written scope;
• Testing, engineering, environmental remediation, mold investigation, asbestos or lead work, structural repairs, or code upgrades not included in the original contract;
• Service requested when no covered defect is found.

Any service-call, inspection, diagnostic, travel, access, lift, scaffold, finish-repair, or third-party cost not expressly included in this warranty remains the customer’s responsibility to the extent permitted by law.

4. Product Warranty Protection

Windows, glass, insulated glass units, screens, locks, balances, hardware, frames, finishes, sealants, and other manufactured products or components are covered only by the applicable written warranty issued by their manufacturer.

Blue Haven Windows does not manufacture these products and does not independently warrant that a manufacturer will approve or pay a claim. Manufacturer warranties may contain their own:

• Coverage periods;
• Registration requirements;
• Transfer restrictions;
• Labor exclusions;
• Service fees;
• Shipping charges;
• Prorated coverage;
• Glass-breakage exclusions;
• Coastal or severe-weather limitations;
• Color, finish, and normal-wear exclusions.

When reasonably possible, Blue Haven Windows will help the original customer identify and submit an eligible manufacturer warranty claim. Unless separately stated in a signed writing, Blue Haven Windows’ assistance does not make Blue Haven Windows responsible for the manufacturer’s obligations, decisions, delays, discontinued products, replacement-part availability, shipping charges, or denial of coverage.

If an exact product, glass pattern, color, finish, profile, or component is discontinued or unavailable, a reasonably comparable replacement may be used. An exact cosmetic match is not guaranteed.

Conditions of Coverage

Coverage applies only when all the following requirements are met:

1. The claimant is the original customer named in the Blue Haven Windows contract.
2. The claimant continues to own and occupy the original installation property as a primary residence.
3. Blue Haven Windows performed the installation being claimed.
4. The customer paid all amounts due under the contract.
5. The customer used, cleaned, maintained, and protected the windows in accordance with manufacturer instructions and reasonable homeowner maintenance practices.
6. The customer notified Blue Haven Windows promptly after discovering the alleged defect.
7. The customer took reasonable steps to prevent additional damage.
8. Blue Haven Windows was given a reasonable opportunity to inspect, diagnose, photograph, test, and correct the condition before another person altered or repaired it.
9. The claimed condition is proven to have been directly caused by covered Blue Haven Windows installation workmanship.
10. The customer has not made a material misrepresentation, concealed relevant information, submitted altered evidence, interfered with an inspection, or otherwise acted fraudulently in connection with the claim.

Failure to satisfy a condition affects coverage only to the extent that the failure caused, contributed to, concealed, aggravated, or prevented reasonable investigation or correction of the claimed condition.

What Is Not Covered

To the fullest extent permitted by applicable law, this limited warranty does not cover damage, defects, deterioration, performance issues, losses, or expenses caused in whole or in part by any of the following:

Severe Weather, Natural Events, and Force Majeure

• Hurricanes, tropical storms, tornadoes, straight-line winds, microbursts, derechos, or wind exceeding the product’s rated or designed capacity;
• Flooding, flash flooding, storm surge, rising water, groundwater, hydrostatic pressure, or drainage failure;
• Wind-driven rain or water forced through or around a building component during severe weather;
• Hail, sleet, snow, ice, freeze-thaw cycles, extreme heat, extreme cold, lightning, or power surges;
• Earthquake, earth movement, sinkhole, subsidence, landslide, mudslide, erosion, or soil movement;
• Fire, smoke, explosion, falling trees or limbs, flying debris, impact, or falling objects;
• Acts of God or other events beyond Blue Haven Windows’ reasonable control;
• War, terrorism, riot, civil unrest, vandalism, governmental action, utility interruption, labor disruption, supply-chain interruption, epidemic, or other force-majeure event.

Structural or Building Conditions

• Settlement, shifting, movement, vibration, deflection, racking, bowing, twisting, collapse, or structural failure of the building;
• Foundation movement or failure;
• Defective, deteriorated, undersized, altered, out-of-square, or inadequately supported wall framing, headers, sills, sheathing, masonry, siding, stucco, roofing, flashing, foundations, or other building components;
• A collapsed, condemned, unsafe, compromised, inadequately maintained, or structurally deficient building;
• Conditions concealed within walls or openings that could not reasonably be identified before removal of the existing windows;
• Preexisting water intrusion, rot, decay, rust, corrosion, mold, mildew, fungus, insect damage, termite damage, or pest infestation;
• Roof, gutter, drainage, siding, masonry, stucco, flashing, chimney, plumbing, HVAC, or building-envelope failure unrelated to Blue Haven Windows’ covered installation work;
• Alterations, additions, remodeling, structural modifications, roof work, siding work, masonry work, or other construction performed before or after installation;
• Building-code changes occurring after installation;
• Existing code violations or nonconforming conditions outside Blue Haven Windows’ written scope;
• Damage caused by a design, engineering, architectural, structural, drainage, or building-envelope deficiency not created by Blue Haven Windows.

Blue Haven Windows is a window installer—not a structural engineer, architect, environmental consultant, mold remediator, or whole-building waterproofing contractor—unless a separate signed contract expressly states otherwise.

Actions by Owners, Occupants, Tenants, Guests, or Third Parties

• Abuse, misuse, neglect, negligence, accident, intentional damage, vandalism, or improper operation;
• Damage caused by occupants, tenants, guests, children, pets, pests, movers, landscapers, cleaners, pressure washers, painters, roofers, siding contractors, alarm companies, cable installers, or other third parties;
• Unauthorized adjustment, repair, removal, modification, reglazing, reinstallation, or alteration;
• Work performed by anyone other than Blue Haven Windows without prior written authorization, except reasonable emergency work necessary to prevent imminent personal injury or substantial additional property damage;
• Installation of aftermarket window film, tint, coating, adhesive, signage, coverings, blinds, shutters, security equipment, sensors, wiring, air conditioners, brackets, fasteners, or attachments;
• Drilling, nailing, screwing, cutting, painting, staining, caulking, or chemically treating a covered product without written approval;
• Use of abrasive cleaners, solvents, corrosive chemicals, excessive pressure, pressure washing, or improper cleaning methods;
• Blocking, sealing, painting over, or failing to maintain drainage or weep systems;
• Failure to follow written operating, cleaning, ventilation, humidity, and maintenance instructions.

Normal Wear and Environmental Conditions

• Normal wear and tear, aging, weathering, fading, chalking, discoloration, oxidation, corrosion, surface deterioration, minor scratches, or cosmetic changes;
• Ordinary expansion, contraction, movement, noise, or dimensional variation caused by temperature and humidity changes;
• Minor differences in color, grain, texture, gloss, glass appearance, sealant appearance, or replacement-component appearance;
• Condensation, frost, or moisture on interior or exterior glass surfaces caused by indoor humidity, ventilation, temperature differences, weather conditions, or normal building science;
• Mold, mildew, fungus, odors, allergens, air-quality conditions, or biological growth unless directly proven to have been caused solely by a covered defect;
• Insects, birds, rodents, wildlife, or other pests;
• Screen tears, punctures, stretching, or damage not caused during Blue Haven Windows’ installation;
• Glass breakage, thermal stress, spontaneous breakage, impact damage, scratches, chips, or cracks unless expressly covered by the manufacturer’s written warranty;
• Normal homeowner maintenance, including cleaning, lubrication, adjustment, caulking, painting, staining, sealing, and keeping drainage paths clear.

Performance Expectations Not Expressly Guaranteed

Unless expressly stated in the signed contract, Blue Haven Windows does not guarantee:

• A specific reduction in energy bills;
• A specific indoor temperature;
• Elimination of all drafts, condensation, frost, noise, dust, pollen, insects, or water under every weather condition;
• Soundproofing;
• Complete waterproofing of the entire wall or building envelope;
• Prevention of damage during hurricanes, tornadoes, floods, or other severe events;
• Insurance discounts, tax credits, rebates, appraisal increases, resale value, or return on investment;
• Compatibility with future renovations or products;
• Performance beyond the manufacturer’s published specifications or applicable product rating.

Energy, comfort, sound, condensation, and moisture performance depend on numerous conditions outside Blue Haven Windows’ control, including the home’s insulation, HVAC system, ventilation, humidity, air sealing, orientation, construction, maintenance, and occupant behavior.

Other Excluded Costs and Losses

To the fullest extent permitted by law, this limited warranty does not cover:

• Damage to personal property, furniture, flooring, electronics, window treatments, landscaping, or contents;
• Loss of use, inconvenience, lodging, meals, relocation, storage, business interruption, lost income, lost profits, lost rent, diminution in property value, or emotional distress;
• Mold testing, remediation, environmental testing, engineering, architectural services, expert fees, attorney fees, or consultant fees;
• Painting, staining, drywall, plaster, wallpaper, tile, siding, masonry, stucco, trim, or finish matching beyond Blue Haven Windows’ original written scope;
• Crane, lift, scaffold, traffic-control, special-access, or extraordinary mobilization costs not reasonably required by Blue Haven Windows’ original installation;
• Repairs made without allowing Blue Haven Windows a reasonable opportunity to inspect and cure;
• Betterment, upgrades, redesign, code upgrades, or replacement of unaffected products;
• Any damage or loss that could reasonably have been prevented or reduced after the customer became aware of the condition.

How to Submit a Warranty Claim

A customer seeking warranty service must:

1. Notify Blue Haven Windows in writing within 30 days after discovering the condition;
2. Provide the customer’s name, property address, contract or invoice number, installation date if known, and affected window location;
3. Describe the condition and when it was first observed;
4. Provide reasonably requested photographs, video, documents, maintenance information, weather-event information, and manufacturer correspondence;
5. Take reasonable steps to prevent additional damage;
6. Preserve affected parts when reasonably possible;
7. Provide safe and reasonable access to the property; and
8. Allow Blue Haven Windows a reasonable opportunity to inspect and, if covered, correct the condition before permanent repairs are made by another party.

Claims should be submitted to:

Blue Haven Windows Warranty Department
Email: mail@bluehavenview.com
Mailing address: 3001 Knoll Top Ln APT 2051, Franklin, TN 37067
Telephone: (615) 987-0593

Submitting a claim does not establish that the condition is covered. Blue Haven Windows may reasonably investigate the cause, request additional information, consult the manufacturer, and obtain an independent inspection when appropriate.

Exclusive Limited Remedy

For a verified covered defect, Blue Haven Windows’ obligation is limited, at its option, to correcting the affected installation work, repairing the affected covered component, or providing a reasonably comparable replacement.

Blue Haven Windows controls the method, timing, personnel, and materials used for covered corrective work, subject to applicable law and reasonable scheduling. Replacement does not require an exact match when the original material or product is unavailable.

A customer may not recover the cost of third-party work unless Blue Haven Windows authorized that work in writing before it was performed, except where immediate emergency action was reasonably necessary to prevent imminent personal injury or substantial additional property damage.

To the fullest extent permitted by law, the foregoing remedy is the customer’s exclusive remedy under this written limited warranty.

Limitation of Liability

To the fullest extent permitted by applicable law, Blue Haven Windows will not be liable under this limited warranty for incidental, indirect, special, exemplary, punitive, or consequential damages, including loss of use, temporary housing, lost income, lost profits, lost rent, diminution in value, or damage to personal property.

These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be waived, including liability arising from Blue Haven Windows’ gross negligence, willful misconduct, or other nonwaivable legal obligations.

Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. Accordingly, some limitations may not apply, and customers may have additional rights under applicable state law.

No Unauthorized Promises

No salesperson, installer, subcontractor, employee, manufacturer representative, or other person may modify, enlarge, or extend this limited warranty orally.

Any modification must:

• Be in writing;
• Specifically identify the contract and property;
• State the modification being made; and
• Be signed by an authorized representative of Blue Haven Windows.

Statements in advertising, conversations, estimates, or sales materials do not create additional warranty obligations unless expressly incorporated into the signed customer contract.

Entire Warranty and Applicable Law

This limited warranty must be read together with:

• The customer’s signed installation contract;
• The written scope of work;
• Approved change orders;
• The applicable manufacturer warranties; and
• Any legally required consumer rights.

If there is a conflict, the signed contract and applicable law control, except that no provision eliminates a right that cannot legally be waived.

If any provision is held invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.