Privacy Policy

Blue Haven Windows respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, contact forms, quote requests, advertising forms, phone calls, text messages, email, downloadable resources, and related online services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Home address, city, ZIP code, or service area
• Information about your window project, including window issues, number of windows, preferred contact method, requested services, photos, and messages you choose to submit
• Appointment, estimate, consultation, or service-related information
• Information submitted through downloadable guide requests, promotions, or other website forms

We may also collect basic technical and usage information when you visit our website, including:

• Device and browser information
• IP address
• Pages visited and actions taken on the website
• Referring website, search engine, campaign, or ad source
• Approximate location based on browser, device, or IP data
• Cookie, analytics, advertising, form interaction, and conversion event data

2. How We Use Your Information

Blue Haven Windows may use your information to:

• Respond to your quote request, contact form submission, phone call, text message, or email
• Call, text, or email you about your window project
• Schedule estimates, consultations, or service appointments
• Provide information about window replacement, window installation, energy-efficient windows, warranty options, promotions, downloadable resources, or related services
• Improve our website, advertising, customer service, follow-up process, and service offerings
• Measure the performance of marketing campaigns and website conversion events
• Maintain business records, resolve disputes, protect our rights, and comply with legal obligations

3. Calls, Text Messages, And Emails

When you submit a form or request a quote, you authorize Blue Haven Windows to contact you by phone, text message, or email using the contact information you provide. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.

You may ask us to stop contacting you at any time by replying STOP to text messages, using an unsubscribe link when available, or contacting us directly at mail@bluehavenview.com.

4. Cookies, Analytics, And Advertising Tools

Our website may use cookies, pixels, tags, analytics tools, and advertising technologies to understand how visitors use the website, improve performance, measure advertising results, remember basic preferences, and help show or evaluate relevant ads.

These tools may include services such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar platforms. These tools may collect information about your visit, including pages viewed, actions taken, device and browser details, referring pages, approximate location, form interactions, ad interactions, and conversion events.

You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled. You may also use privacy and advertising settings offered by third-party platforms, such as Google privacy and ads settings, to manage how those platforms use information from sites and apps.

5. How We Share Information

Blue Haven Windows does not sell your personal information.

We may share information only as needed with:

• Blue Haven Windows team members or representatives who respond to leads and service requests
• Website, hosting, CRM, email, phone, text messaging, analytics, advertising, or technology service providers who help us operate our business
• Contractors, installers, or service providers involved in fulfilling your request, when appropriate
• Legal, regulatory, or safety authorities if required by law or necessary to protect rights, safety, or property

These parties are expected to use the information only for the purpose of helping us provide, manage, measure, or improve our services.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect the information submitted to us. However, no website, form, email, text message, internet transmission, or storage system can be guaranteed to be completely secure.

7. How Long We Keep Information

We may keep submitted information for as long as needed to respond to your inquiry, provide services, maintain business records, measure marketing performance, resolve disputes, protect our rights, or comply with legal obligations.

8. Your Choices

You may contact us to request that we update, correct, or delete personal information you have provided, subject to reasonable business and legal recordkeeping requirements.

You may also opt out of marketing communications by replying STOP to text messages, using available unsubscribe instructions, or contacting us directly at mail@bluehavenview.com or (615) 987-0593.

9. Third-Party Websites

Our website may link to third-party websites, platforms, PDFs, review pages, or service providers. We are not responsible for the privacy practices, content, or security of those third-party websites.

10. Children's Privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact: