Privacy Policy

Blue Haven Windows respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, contact forms, quote requests, advertising forms, phone calls, text messages, email, downloadable resources, and related online services.

This policy describes our information practices. Optional cookies and trackers run only after your permission through Cookie settings; browsing or submitting an inquiry does not grant that permission. Cookie choices do not authorize marketing email or SMS.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Home address, city, ZIP code, or service area
• Information about your window project, including window issues, number of windows, preferred contact method, requested services, photos, and messages you choose to submit
• Appointment, estimate, consultation, or service-related information
• Information submitted through downloadable guide requests, promotions, or other website forms

We may also collect basic technical and usage information when you visit our website, including:

• Device and browser information
• IP address
• Pages visited and actions taken on the website
• Referring website, search engine, campaign, or ad source
• Approximate location based on browser, device, or IP data
• Cookie, analytics, advertising, form interaction, and conversion event data

2. How We Use Your Information

Blue Haven Windows may use your information to:

• Respond to your quote request, contact form submission, phone call, text message, or email
• Call, text, or email you about your window project
• Schedule estimates, consultations, or service appointments
• Provide information about window replacement, window installation, energy-efficient windows, warranty options, promotions, downloadable resources, or related services
• Improve our website, advertising, customer service, follow-up process, and service offerings
• Measure the performance of marketing campaigns and website conversion events
• Maintain business records, resolve disputes, protect our rights, and comply with legal obligations

3. Calls, Text Messages, And Emails

When you submit a form or request a quote, you authorize Blue Haven Windows to contact you by phone, text message, or email using the contact information you provide. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.

You may ask us to stop contacting you at any time by replying STOP to text messages, using an unsubscribe link when available, or contacting us directly at mail@bluehavenview.com.

4. Cookies, Analytics, And Advertising Tools

Essential hosting, security, form processing and privacy-choice storage support this website. You can call us or request an estimate without optional cookies. Optional categories start off and run only after you confirm permission. Accept All enables all currently disclosed optional categories, subject to your browser’s Global Privacy Control (GPC) signal.

• Analytics: Google Tag Manager loads Google Analytics 4 and Microsoft Clarity to understand visits, pages, device and browser details, and site interactions. Clarity includes session replay, heatmaps, clicks and scrolling to help us understand how the site is used.
• Advertising: Google Ads uses cookies, ad click identifiers, conversion measurement, personalized advertising and call attribution. This permission is separate from analytics. With Advertising permission, we may also send an ad click reference and whether an inquiry qualified, an appointment was booked, or a sale closed (including the sale value) to Google Ads to measure advertising performance. These outcome uploads do not include your name, email address or phone number. You can decline or withdraw Advertising permission in Cookie settings; optional advertising measurement is not required to request an estimate.
• Functional: BastionTech supplies the optional help/contact widget and receives technical connection information needed to deliver it, such as your IP address and browser details. Our main phone links and estimate forms do not require this category.

Provider information: Google’s use of data, Google Privacy Policy, Microsoft Privacy Statement, Microsoft Clarity, and BastionTech provider information.

Use Customize Settings to choose categories, Reject All, or Confirm My Choices. Switch edits take effect only when confirmed; closing settings cancels edits. Reopen Cookie settings on any page to change or withdraw permission. We remember your choices in this browser for up to 180 days, after which we ask again. Provider cookies can have different lifetimes and can be removed through browser settings. If browser storage is blocked, choices apply only to the current page session and cannot be remembered. We honor GPC by keeping analytics and advertising off; the optional widget remains configurable.

Withdrawal sends denial signals, clears scoped first-party analytics and advertising identifiers for disabled categories and reloads the page to unload optional services. It stops future optional processing but does not remove information previously sent to providers or automatically delete their third-party cookies. These choices do not grant marketing email or SMS permission or permission for undisclosed future providers.

5. How We Share Information

With advertising permission, identifiers and activity may be shared with Google for advertising measurement and personalization. Analytics permission enables Google Analytics and Microsoft Clarity; functional permission enables the BastionTech contact widget.

We may share information with the following recipients, with optional tracking governed by the choices described above:

• Blue Haven Windows team members or representatives who respond to leads and service requests
• Website, hosting, CRM, email, phone, text messaging, analytics, advertising, or technology service providers who help us operate our business
• Contractors, installers, or service providers involved in fulfilling your request, when appropriate
• Legal, regulatory, or safety authorities if required by law or necessary to protect rights, safety, or property

Service providers help us provide and manage our services. Optional analytics, advertising and widget providers also process information under their own privacy terms linked above.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect the information submitted to us. However, no website, form, email, text message, internet transmission, or storage system can be guaranteed to be completely secure.

7. How Long We Keep Information

We may keep submitted information for as long as needed to respond to your inquiry, provide services, maintain business records, measure marketing performance, resolve disputes, protect our rights, or comply with legal obligations.

8. Your Choices

You may contact us to request that we update, correct, or delete personal information you have provided, subject to reasonable business and legal recordkeeping requirements. Reopen Cookie settings on any page to change choices, or choose Reject All inside Customize Settings to withdraw all optional permission. Changes stop future optional processing; they cannot remove information already sent to providers or automatically delete third-party cookies.

You may also opt out of marketing communications by replying STOP to text messages, using available unsubscribe instructions, or contacting us directly at mail@bluehavenview.com or (615) 987-0593.

9. Third-Party Websites

Our website may link to third-party websites, platforms, PDFs, review pages, or service providers. We are not responsible for the privacy practices, content, or security of those third-party websites.

10. Children's Privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact: